| Dispatch Time | 2-3 Working Days |
|---|---|
| Shipping Cost (UK only) | Standard: £3.99 +VAT Next Day: £9.99 +VAT FREE on all orders over £250 +VAT |
| Shipping Time |
Standard: 2-3 Working Days Next Day: Next Working Day |
All ordered items in stock will be dispatched within 2-3 working days, although most orders placed before 1pm will be sent out that same day. All orders will generally be sent via Royal Mail or courier - dependent on weight / size. Standard shipping and handling fee is £3.99 + VAT. This is a flat rate charge regardless of order size. Standard shipping via Royal Mail 2nd class should take 2-3 working days but can take longer due to delays in transit, once the order has been shipped and is with the external shipping company we cannot be held responsible for delays.
Shipping within the UK is FREE on all orders over £250 +VAT and are sent via next day courier.
Shipping to Ireland and the Channel Islands is via a two-day courier service at a flat rate of £19.99 + VAT. Please note that VAT cannot be separated from any order and will not be refunded after an order is placed. Cancelled orders will need to be returned before they can be refunded.
Please note that we do not ship orders internationally.
If you require your order urgently, then Next Day delivery is available on most orders at a flat rate of £9.99 + VAT - but this is via arrangement only so we can check stock and courier cut off. These orders will be despatched via an appropriate next day courier service. To arrange, please call us on 0871 288 5779. We regret we are unable to offer a weekend dispatch or delivery service. Our lines are open 08:30 - 17:00 Monday to Friday.
Our Next Day service is not a guaranteed service, but over 99% of orders dispatched this way do arrive on the next working day. If you wish to absolutely guarantee delivery next day, you are welcome to arrange collection of the goods from our offices yourself. Please call us on 0871 288 5779 to arrange this.
Deliveries to remote areas may be subject to additional surcharges and/or delays. It is your responsibility to confirm whether this applies to your chosen delivery address before dispatch.
Any items which are out of stock will be marked on the invoice and will follow when the outstanding order is completed. These items will be sent at our expense as a single shipment. If the outstanding items are no longer required then it is your duty to inform us you no longer require them before they are dispatched.
Please check any deliveries as they arrive and mark on the courier sheet if any items are damaged or missing.
As these are B2B (Business To Business) transactions, returns are generally not accepted. However, we may - at our discretion - accept returns for any reason. If you wish to return some items, please contact us to discuss.
Unsolicited returns will not be accepted and you'll have to arrange to have them collected from us at your own cost.
If items are delivered incorrectly due to an error on our part we will, of course, correct this promptly for you at our cost. If your order has arrived incorrently please contact us as soon as possible and we'll be happy to help.
Hook & Loop Direct is the number one place to get all your sew on and stick on hook and loop tapes. We stock a wide range of trade and industrial hook and loop products in a variety of widths and colours, including a selection of retail packaged products.
We also carry 3M Dual Lock heavy duty fastening products, as well as other industrial supplies such as polypropylene webbing.
Next day delivery is available on most of our stock, please phone us if you need your order next day. All products are available in bulk and wholesale quantities.
All our websites are the most up-to-date we can make them and security patches are applied as soon as they're released. Personal data is further encrypted to ensure your privacy.
Payment methods are PayPal and Credit/Debit Card via WorldPay - both of which use the highest levels of encryption to ensure a safe and hassle free purchase. WorldPay, PayPal and ourselves are fully PCI DSS compliant. No payment details are stored on our servers.
We may email you from time to time with promotions or newsletters, however each of these emails contains a link to unsubscribe and never hear from us again. You may re-subscribe at any time by emailing us.
All emails and customer data held is subject to the Data Protection Act. We will not sell, lend or otherwise grant access to this data to any company, agency or entity outside the Pantheon Business Group, except where compelled to do so by law.
In a nutshell, any data provided to us is safe with us. We will not exploit it, sell it or in any way abuse your trust.
The 2003 EU e-privacy directive (the cookie law)
What are Cookies?
Cookies are small files that may be stored on your computer when you visit a website to enable or improve your experience. Some features on our site won't work if you disable cookies, and we can't be sure how the website will perform.
What sort of cookies will you use?
There are broadly four categories of cookies:
Necessary
These cookies are essential for the website to work properly. Examples of necessary cookies are storing things like the content of your basket before you checkout, or information about you being logged in to the site.
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We use these cookies to create statistics about how the site is used, provide information about any issues encountered and generally help us to improve the performance of our sites.
Functionality
These cookies allow us to to remember choices or customisations you make, such as log in details or language preferences.
Targeting
These cookies are used to deliver content that is more relevant to you and your interests.
We may use some or all of these types of cookies to enable or improve your experience of our website.
Can I block cookies?
If you do not wish us to store cookies you may find sections of the website do not work properly, however you can disable cookies within your web browser:
Google Chrome
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Mozilla Firefox
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All other browsers
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